Enterprise

Knowing what customers want, handling change, using initiative and seeking feedback are all crucial behaviours staff need when they start work. But how do we get good at being more enterprising, taking initiative and having the confidence to try new things?

Take the Quiz

Enterprise

“Our generation has opportunities our parents never had. We must get better at taking initiative and risks to become more entrepreneurial and live our dreams.
”

Young person

Make no mistake we all know what bad customer service looks and feels like !  Especially if we’ve been left for a long time on the telephone or felt ripped off!

One way to think about enterprise is to think about what would Richard Branson do if he ran a school? It’s a good question to ask because Richard Branson is known to be someone who takes risks to innovate, offer great customer service and seems to have fun in running services. As someone who struggled in school he once said ” I was dyslexic, I had no understanding of schoolwork whatsoever….. and it was one of the reasons I left school when I was 15 years old. And if I’m not interested in something, I don’t grasp it!”

One of the great activities in this section of the Facework  site is the Challenge ‘Watching the Worker’ where you go undercover and assess good customer service in action as well as the other STEPS skills.

Online Learning Resources

Below we've selected a range of websites, films, adverts, songs, quotes and apps which help you think about being more enterprising. If you find other ones which you think are worth sharing here do let us know.

    Controlling risks - The Magnificent Seven

    Controlling risks - The risks

    Go to site

    Delighting customers - Beatbox brilliance

    Delighting customers - Customer Service

    Delighting customers - Image

    Go to site

    Delighting customers - image

    Go to site

    Delighting customers - Image quote

    Go to site

    Handling change - 10 Tips for handling change in the workplace

    Go to site

    Handling Change - Calm app

    Go to site

    Handling Change - Man In The Mirror

    Handling Change - Quotes

    Go to site

    Handling Change - Who moved my Cheese?

    Knowing what the customer wants - Bad Customer Service Montage

    Knowing what the customer wants - Customer Centric

    Knowing what the customer wants - Images

    Go to site

    Knowing what the customer wants - Joseph Pine: TED talk

    Knowing what the customer wants - KNOW YOUR CUSTOMERS' NEEDS

    Go to site

    Knowing what the customer wants - Quotes

    Go to site

    Knowing what the customer wants - Quotes image

    Go to site

    Knowing what the customer wants - Richard Branson

    Knowing what the customer wants - Simon & Garfunkel

    Knowing what the customer wants - Top 52 Customer Service Mobile Apps

    Go to site

    Knowing what the customer wants - Understanding Customer Needs

    Knowing what the customer wants - What are Customer needs, wants and demands?

    Spotting a problem - Top apps

    Go to site

    Using Feedback - QuickTapSurvey app

    Go to site

    Using Feedback - Quotes

    Go to site

    Using Feedback - The Power of Positive Feedback

    Using Feedback - The school of rock

    Using Initiative - Be human

    Using Initiative - Quotes

    Go to site

    Using Initiative - Science Of Persuasion

Keep in Touch